Refund policy
Return & Refund Policy
No Returns or Refunds Due to the perishable and chilled nature of our products, Heavenly Pte Ltd does not accept returns or issue refunds once an order has been delivered.
All sales are final.
Exceptions — Damaged or Incorrect Items We take quality seriously. If you receive a product that is:
- Damaged or tampered with upon delivery
- Incorrect (wrong item sent)
Please contact us within 24 hours of delivery with a photo of the item and your order number. We will assess each case individually and, at our discretion, offer a replacement or store credit.
Condition Upon Delivery As noted in our Shipping Policy, someone must be present to receive all orders. If no one is home and no cooler bag with ice packs is provided, Heavenly Pte Ltd is not responsible for any deterioration in product quality and no replacement or refund will be issued.
Contact Us For any delivery issues, please reach out to us at our WhatsApp 92959534 or our email at contact@heavenly-dairy.com.